Right of Withdrawal

  • Starter Pack & Discover Pack

      The right of withdrawal provided for in Article VI.47 of the Belgian Code of Economic Law cannot be exercised by the Customer pursuant to Article VI.53, 5° of the same Code, for reasons of hygiene, with respect to the supply of a product intended to be placed in a horse’s mouth.

      Only Customers whose Protec is unused and remains unopened in its original packaging may exercise their statutory right of withdrawal under the conditions set out in Articles 47 to 51 of Book VI of the Belgian Code of Economic Law, provided that the requirements established by these provisions are met, without needing to provide any justification and without incurring penalties, as well as, where applicable, in accordance with the mandatory rules in force in the destination country specified in the order.

In such cases, the Customer has a period of 14 days following receipt of the Protec to exercise the right of withdrawal. To do so, the Customer must submit their withdrawal request to Protec-Equestrian Customer Service.

Upon receipt and verification, and only if it is confirmed that the Protec is unused, unopened, and its packaging remains sealed, a full refund of the purchase price will be issued by Protec-Equestrian.

The return costs, however, are the responsibility of the Customer and cannot be refunded.

  • Discover Pack

Protec-Equestrian offers the possibility of purchasing a “Discover Pack” designed to be tried on the horse, which remains subject to the statutory right of withdrawal. This right may be exercised by the Customer under the conditions set out in Articles 47 to 51 of Book VI of the Belgian Code of Economic Law, provided that the requirements established by these provisions are met, without needing to provide any justification and without incurring penalties, as well as, where applicable, in accordance with the mandatory rules in force in the destination country specified in the order.

In this case, you may submit your request to withdraw from the purchase of the Discover Pack by contacting Protec-Equestrian Customer Service and following the steps outlined below:

  • Returning the Discover Pack:

A return is permitted for the Discover Pack provided that:

a) The Discover Pack is in perfect condition; and

b) The return notification is sent to Protec-Equestrian within a maximum period of 14 days following receipt of the Starter Pack.

The return costs of the Discover Pack are the responsibility of the Customer and cannot be refunded.

Once the return has been notified, the Client has a period of five (5) business days to provide Protec-Equestrian with proof of shipment (tracking number) of the Discover Pack.
If no such proof is received within this time frame, the return request and refund eligibility will be deemed void.

Upon receipt and verification of the Discover Pack and its packaging, a refund capped at a maximum of 90% of the purchase price will be issued to the Customer.
Only one pair of patches included in the Discover Pack may have been used for the return to qualify for the aforementioned refund.
All items will be inspected and evaluated at the discretion of Protec-Equestrian, whose decision shall not be subject to challenge.

⚠️ This return policy applies EXCLUSIVELY to the Discover Pack.